常見問答

底下列出幾個最常被問的問題，並且如果你有什麼問題的話，可以直接email到『BugSquad mailing list』：

Q : What is the appropriate status if the original reporter later says the issue no longer exists but the related changelog does not note a fix? A : See the first point under "Invalid", the report does not have sufficient information.

Q : What should a triager do if there is consensus among users and developers that an issue is valid but there is no good solution? A : Keep the report open with a status of "Triaged", and/or mark it with Importance "Wishlist", depending on the severity.

Q : Should the original reporter reset the report status to "New" if providing more information to an "Incomplete" report? A : Yes.

Q : When converting a question to a report, can the status immediately be set to "Confirmed" if comments in the question indicate that multiple users experience the issue? A : Make a judgment call: as long as more than one person can reproduce it, the proper status is "Confirmed".

Q : What should a triager do if a report needs more information, including steps to reproduce, but the original reporter is not available to provide it? A : Mark the report as Invalid, with a comment that the reporter should provide the information, and reopen the report by resetting its status to 'New'.